Laboratory / Phlebotomy
TridentCare operates laboratories that are strategically located across the US to ensure we meet the needs of our customers in a timely and cost-effective manner. We provide phlebotomy and laboratory services to tens-of-thousands of patients every day. All laboratories are either JCAHO, COLA, CLIA, or CAP accredited. Our highly trained laboratory Technologists and Clinical Laboratory Scientists use some of the most sophisticated instrumentation available and complete thousands of tests daily.
Timely Collection
Our Phlebotomy collection process is standardized across the company and reinforced by extensive internal phlebotomy training and certified policies and procedures.
A laboratory order is received via customer EMR integration, phone call to TridentCare’s ordering call center, or our proprietary online ordering system, Trident Connect (coming soon for laboratory orders)
A TridentCare phlebotomist is dispatched to the patient’s location and collects specimen as indicated in the order
TridentCare’s Evening Draw Model specimen collection process provides the patient a safer and more satisfying experience and delivers test results during daytime hours for more timely treatment options.
All TridentCare Phlebotomists receive extensive training, mentoring, and have a national certification or a state license
Phlebotomists must also pass a background check, drug screen, physical, and have a valid driver’s license with a good driving record
TridentCare laboratory services are available 24 hours per day, 7 days per week to enable optimal care. With STAT turnarounds in under five hours to increase efficiency, our variable patient-centered service models provide minimal interruption while protecting patient safety and comfort.
Laboratory Tour
TridentCare Lab
The TridentCare laboratory is an environment of coordination and precision. At any given moment, there may be dozens of samples being processed at the lab, 24 hours per day!
Sample Analysis
TridentCare operates a number of state-of-art laboratories nationwide. Each lab tests samples with identical equipment to standardize results.
Lab Departments
TridentCare's laboratory includes a number of distinct departments that allow for the specific testing conditions required for each type of work.
Microbiology Lab
TridentCare maintains a certified microbiology lab, including contained incubation and other analysis tools.
Processing Station
Upon specimen check-in, TridentCare's laboratory staff apply bar codes that will track the progress of a sample's processing and testing throughout the lab.
Sample Preparation
The TridentCare lab handles a number of types of samples for testing and analysis. Along with blood and urine samples, TridentCare tests include many unique tests (such as the norovirus test).
Testing Equipment
TridentCare uses state-of-art technology in each lab, such as the VITROS 3600 Immunodiagnostic System pictured here.
Specimen Processing Supplies
Specimen processors use these supplies to separate a sample for internal processing at shipping to a reference laboratory.
Accurate Testing
TridentCare maintains professional high-quality laboratories nationwide.
Upon specimen check-in, TridentCare laboratory staff apply bar codes that will track the progress of a sample’s processing and testing throughout the lab
Lab personnel perform all sample analysis with state-of-the-art technology and the latest procedures
All critical results are re-tested to validate accuracy, and a delta check is run on all results comparing them to previous results. A significant deviation triggers a re-test to validate accuracy
Laboratory technologist provides a “human review” to ensure the test results fall within reasonable medical expectations
Results are immediately placed into our online laboratory system for customer retrieval
Our laboratory technicians are highly-trained, certified, and experienced
– 54% of lab employees have been with TridentCare for five or more years
– 79% of lab technologists have been with the company for five or more years
With consistent processes and equipment across TridentCare laboratory locations, and over 90% of all testing completed by in-house laboratories, the risk of processing and human error is minimized. The result is that TridentCare produces highly-accurate and actionable results that providers and patients have come to rely on.
On-Time Reporting
TridentCare ensures that its customers receive immediate reporting of test results (when completed) to enable timely treatment interventions.
TridentCare delivers results to customers numerous ways based on customer preference (secure email, HL7-compliant interface, direct and indirect EMR interfaces, fax, and web access)
Critical results are provided by phone to facility within one hour of results
ICD-10 code checking available online
Average STAT collection and reporting completed in under five hours
Receipt of all Critical and STAT results are verified with a phone call to the ordering practitioner, as well as posted electronically
All laboratory-related information (results, requests, interactions, etc.) is captured in TridentCare’s encrypted and HIPAA-compliant health information database
Additionally, TridentCare provides collection and reporting of antibiotic susceptibility of organisms to support your antibiotic stewardship program.
Laboratory Certification Organizations
